When I mailed in all 3 of my dolls that needed new eyes last summer CS told me that I had to fill out the admissions form for a new head and include a note saying that I wanted only the eyes replaced and the original strings attached. They replaced my two AGT 3 eyes and gave Kirsten a much needed head and limbs replacement. I didn't specify on Kirsten because I really wanted a new head for her. Her hair was really ratty.